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Viewing: Blog Posts Tagged with: jessamyn, Most Recent at Top [Help]
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1. Another talk: why libraries are the best thing

its a great time to be in libraries

I really never thought that I would turn into someone who gave “pep rally” type talks, but I was asked to come to the Somerville Public Library and give a short, inspirational talk

to their friends group at their annual appreciation day and was told I could talk about whatever I wanted. As you may have realized by now, this makes my little activist heart grow three sizes and inspires good work (in my opinion). This is the talk I gave and I am very happy with it. The library posted this summary of the talk (there’s no audio/video other than some blurry photos) which I think is pretty right on.

1 Comments on Another talk: why libraries are the best thing, last added: 6/30/2014
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2. doing it right when everything is going wrong

Me at the Rural Libraries Conference

Apologies in advance because this isn’t really about libraries as much as about conferencing. Maybe more of an etiquette post than anything.

I skipped April. Not on purpose. I was supposed to go to TXLA and came down with a weird lingering flu. I’m usually a “push through the pain” person but not enough to get on an airplane with a fever and potentially make other people sick. No one needs that. So I missed TXLA which was a huge bummer. They were incredibly understanding about it. And then there was a week of school vacation where I teach so I decided to hunker down in MA and get well and make sure I could make it to the Rural Libraries conference in Michigan. Upstate Michigan. The UP, where it was still frozen enough so that the ferries we were supposed to take to Mackinac Island were possibly not running. So now I was in a situation where I was rarin’ to go but the conference might not happen at all.

My main contact, Shannon White from the Library of Michigan, did an amazing job with a very difficult situation. She gave low-drama email updates (to me but also all attendees) as we got news from the ferry and told me what the timeframe was in case we’d have to cancel. When I arrived in St. Ignace (via Michael Stephens’ place, so great to see him) the weather was terrible and the flight we were supposed to take was cancelled. Many people including us were stuck there overnight when we would have preferred to be at the conference venue, the Grand Hotel. I was put up in a decent hotel and fed dinner and we discussed jockeying for ferry positions the next morning. I had warned everyone in advance of even taking this speaking gig that I was not a morning person and someone graciously got up early and got a timestamped ferry ticket for me for later in the day. This was a huge deal.

The Grand Hotel is one of those places that is fancy but also deeply committed to service. All of their 385 rooms are different. When I finally got to the hotel at about 1 pm on the day I was speaking, I was put in a crazy-looking suite that overlooked the water. Which was terrific except that there was a crew of hotel-opener people (the hotel officially opened the day after the conference closed) that was going over the front of the place with leaf-blowers and lawn tools and who knows what else. I moved my room to an equally quirky suite on the back of the hotel where I rested after a day and a half of on-again-off-again travel.

My talk about the 21st Century Digital Divide was done in an oddly-shaped room without the benefit of slides. I’ve talked about it elsewhere (short form: people who could not see or hear me talked through it) but it was a suboptimal setup which we all tried to make the best of. I got a lot of positive feedback from the state library folks despite some of the shortcomings and they made a special reminder announcement before the next keynote about not carrying on conversations while people were speaking. I heard it was great, I was asleep. My workshop the next day about maintaining conference momentum went really well and, again, I got great support from the organizers as well as the hotel when I decided I needed last-minute handouts.

All in all, despite a situation where there were a lot of things that were out of people’s control, the conference was memorably great for me personally and I think for a lot (most?) of the attendees as well. As much as people made joking “Never again!” comments, there was something about working together in unusual settings through various kinds of adversity that brings people closer together. I felt well-taken care of and appreciated as well as well-compensated. And, personally, I had a great time. The people I talked to all felt the same. Thanks, Library of Michigan.

A few links for people who like that sort of thing

1 Comments on doing it right when everything is going wrong, last added: 5/16/2014
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3. an ebook is not a book, discuss?

I had a busy week. It wrapped up in the lovely state of Maine where I got to talk about the digital divide and ebooks to a bunch of Maine librarians. The digital divide talk is probably one you’ve seen various versions of, but the ebooks one is more or less new. My assertion is that the problem of ebooks is the problem of multiple perspectives [readers and authors and publishers and librarians don't even agree on the landscape, much less the trees] as well as the problem of metaphors. At its core, one of the difficulties in teaching people about technology is that it’s teaching people to manage real invisible things [files, websites, social content] through a series of metaphors ["folders" "tagging" "friending"] that are more or less complex depending on people’s level of existing knowledge. While the printed word and language generally is something of a metaphor, you can read a book without really having to think about that level of abstraction. We’re not there yet with ebooks and the metaphors confuse the reality, a reality that is still shifting, hopefully moving towards if not some standards, at least some etiquette.

In any case, both talks are here. I got a lot of good feedback on my general topic from Twitter and other social media interchange arenas. Thanks to those who helped me with this, and thanks to the nice librarians from Maine for coming to listen and talk.

1 Comments on an ebook is not a book, discuss?, last added: 9/26/2011
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4. the beginning of school

I’m adding another microjob to all the microjobs I have. Starting next week I will be the super-part-time IT lady at the vocational high school that I work at. This means that I’ll be the triage lady between the IT troubles at the school and the expensive tech consultants that do the networking and account management and mail server for the school. This is good news for me. I’ll even, sort of, have a classroom because there’s an empty one. I’m going to dial back my adult ed teaching in the evenings for a semester so that I can be around at night. So, for anyone curious or keeping track at home, here is my “what I do for work” list at the moment.

  • I run MetaFilter – I am one of two full-time moderators. In addition to the guy who owns the site and the coder who builts a lot of it, we’re it. Running Ask MetaFilter has taught me a lot about how people look for information and how they do or do not find it.
  • I give talks – as other people have observed, public speaking opportunities seem to be dropping off somewhat. I was turning down offers last year because I was overbooked, now I’m doing maybe one a month? Works out well for me, but it’s hardly a reliable income stream.
  • I am still automating the Tunbridge Library using Koha. It’s slow going. Some of that slowness is me, some is not. I work a few hours a week on it. We’re at the point where everything’s got a sticker and now we’re linking records to items. Exciting.
  • I’m writing a book for Libraries Unlimited about teaching people to use computers over on this side of the digital divide. Due in March and I’m doing my own index. Wish me luck!
  • I’m still doing drop-in time at the local vocational high school which is a different job from the IT job though also just a few hours a week.
  • I got a royalties check from Mcfarland for about $20 so I guess that’s sort of like a job.

I’m sure there are other things I’m forgetting. As usual, librarian.net is just a hobby blog and not something that brings in any money which is AOK by me. This is post #3001 after 10+ years of doing this.

6 Comments on the beginning of school, last added: 9/1/2009
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5. please help me get more library content into SXSW

I have proposed two presentations for the SXSW conference in Austin Texas next March. There is a complicated series of steps to determining which of the proposals will actually get picked. Part of this determination (30%) is a very basic voting thing where you can thumbs-up or thumbs-down a particular presentation. Voting is now open. We are encouraged to use our powers of persuasion to get you to vote for our ideas. I would like you to vote for my ideas. Here is a link to all of the proposals. There are over 2000 of them and 300 or so will get chosen.

My two proposals are linked here

- How The Other 1/2 Lives – Touring The Digital Divide
- Curating Cultural Content – Libraries Save Your Ass & Etchings

Voting involved signing up on the website and then clicking the thumbs up. I’d appreciate it if you’d consider doing this. I’m pretty into both topics but the first one is nearer and dearer to my heart, while the second one seems to fit in more nicely with the SXSW gestalt. A few other library-themed things you shoudl check out

- David Lee King presenting on Designing Your Customers Digital Experience
- Heath Rezabek’s Connected Youth: Austin Public Library Teens Get Mobile
- Cecily Walker’s Can I Reserve This Book With My iPhone?
- Jason Schultz’s Reading ReInvented: Can You Steal this Book?
- Tiffini Travis’s Librarian Glasses or Stripper Heels about information fluency.
- Brian Rowe’s Digital Accessibility on Ebooks and Phones : #$@^ Kindle
- Bill Simmon is also proposing a panel which I may be on: Hyperlocal Focus: Growing A Vibrant Community Media Ecosystem

And a few presentations about books more generally…

- Allen Weiner’s Publishers Look To E-Reading to Reach Digital Consumers (curious about this one)
- Travis Alber’s The Future of Reading: Books and the Web
- Dharmishta Rood’s Networked Reading: Viewing as an Act of Participation
- Aaron Miller’s Books and the Twenty-First Century – The New Realm of Reading
- Bradley Inman’s Too Busy To Read? The Future Of Books
- Two related seeming panels: Kindle 2020 and The Book in 2050

Please vote early and often and for as many ideas as you like. There are a lot of great ideas in there on related topics like gaming and accessibility and web standards. Even if you’re not even considering going to SXSW, please take some time to vote up ideas you think should be getting exposure at a web geeks conference. Thanks.

3 Comments on please help me get more library content into SXSW, last added: 8/22/2009
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6. Website 2.0 - why a cms is in your future

I spent Friday at the NELA-ITS CMS Day. I gave the keynote in the morning, just talking about what CMSes are and why they’re useful with a little overview of a few, and then hung out to see other librarians talk about how they’re using their CMSes. It was a great day. We had a wonderful, if chilly, room at the lovely Portsmouth Public Library and I learned a lot about how some New England area libraries are running their library websites with Drupal, Joomla, Plone and Wordpress.

Having the actual people behind these websites talking about what worked and what didn’t work — and people were very candid about what was good and bad about these CMSes — made for a fascinating day of show and tell. Add to this the fact that all the software demonstrated was free and open source and I really think we sent people away with some great ideas on how to save money and still deliver good web content. Not having the chilling effect of a vendor’s stink-eye [or lawsuit threat] was also delightful. I’m now done with public speaking stuff until October I believe. Glad to end this season on such an up note. Thanks to NELA-ITS and Brian Herzog for coming up with the idea in the first place. Notes for my talks — links to slides and a page of links to what i was talking about, are here: Website 2.0! why there is a CMS in your future. Thanks to everyone for showing up. Here are the links to other people’s presentations and websites.

4 Comments on Website 2.0 - why a cms is in your future, last added: 6/16/2009
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7. personal improvement projects and some links

So, I’m officially on a vacation which means I’m tootling around Portland Oregon visiting libraries and seeing friends. I am pleased to report that I am liking this vacation business and will endeavor to do more of it. My project as I mentioned earlier was to stay caught up on RSS feeds because I was starting to become one of those “who’s got time for all this?” people which was simply unacceptable. To that end, I used some stuck-in-airport time to cull down my list of RSS feeds I was following — deleting blogs that haven’t updated since 2005, removing blogs whose feeds have moved — and make sure everything I was following I was actually reading. I suggest you take some time to do the same. For the record, I follow about 150 feeds total. That includes friends, family, librarians, a few music blogs and some MetaFilter-work stuff. My next project is to catch up on all the music that needs listening to.

I have a short list of links to make sure I mention and then I’m all set and “caught up” in whatever that means for someone like me. I hope your Summer is treating you well.

4 Comments on personal improvement projects and some links, last added: 7/17/2008
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8. Vermont Library Association conference this Tue/Wed

I’ll be heading up to Burlington for the Vermont Library Conference both to attend and to present. I’ll be giving a talk on how I got the VLA website up and running with WordPress and Meredith and I will be presenting a Top Tech Trends talk on Wednesday. Both talks are at 1:45 if you happen to already be in the area. I’m looking forward to schmoozing with some of my favorite librarians and just generally immersing myself in Vermont library culture. Please say hi if you’re in the area.

5 Comments on Vermont Library Association conference this Tue/Wed, last added: 5/15/2008
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9. Plug: Intellectual freedom: Fundamentals and Current Events

Just a quick note, I am teaching a one-day continuing education class at Simmons’ Mount Holyoke campus on Sunday afternoon, March 30th. The topic is Intellectual Freedom, basically providing the foundations of the idea and then going over current topic type issues that we’ve seen in libraryland lately. Here’s the official description. If you’re in need of CE credits or just want a refresher, feel free to sign up.

The importance of intellectual freedom is a cornerstone of modern librarianship in the US, and yet for many people is only understood as an abstract idea. This workshop will cover the foundations of intellectual freedom in American librarianship and provide concrete examples of how the concept applies to today’s library environment.

We will look at the Library Bill of Rights, the Freedom to Read Statement, and state library privacy laws as well as legislation which abridges the freedoms of library workers and library users. We will discuss the thorny issues that arise when intellectual freedom principles conflict with local practices and cultures and ways to unpack and address those issues. Social software and its implications for intellectual freedom in libraries will be another facet we will address. Participants will gain an understanding of ALA’s work laying down the foundation for intellectual freedom and leave with concrete examples of IF in action in today’s libraries.

3 Comments on Plug: Intellectual freedom: Fundamentals and Current Events, last added: 3/26/2008
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10. Teaching Tech - a talk for the Michigan Library Consortium

I gave a talk this afternoon for a one day workshop given by the Michigan Library Consortium about teaching technology in libraries. It was a keynote-ish talk so more “big picture” talking and less “this is how we do it.”

To that end, I did a new-from-the-ground-up talk about technology instruction and even wrote out notes for all of my slides so people who weren’t there could maybe follow along later. As anyone who has seen me speak knows, I tend to extemporanize (sp?) quite a bit so while the bones of the talk are in the notes, I also told a lot of stories about the libraries I work in and waved my hands around a lot. You can see the notes and a mov or pdf of the slides here: Teaching Tech in Libraries: what are we doing?

I’m still trying to find a good way to put slideware talks online without having to re-give the talk and toss it into Slideshare. Big thanks to all the folks from Michigan for being such a great audience and Twitterfolks for giving me some good advice. (go be Flickr friends with Kevin to see more (admittedly, not that fascinating) photos of this event)

1 Comments on Teaching Tech - a talk for the Michigan Library Consortium, last added: 3/18/2008
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11. Computers in Libraries welcomes me

Jessamyn Joins Us

If you’re at ALA you may have already seen this issue of Computers in Libraries. If not, you may be interested to know that I’m going to be co-editing (well alternating writing) the Tech Tips Column with Rachel Singer Gordon.

It’s hard for wordy old me to give advice in 1300 words but I do my best and even include a screenshot or two. I have the right to post my columns ninety days after they’re published in print so they’ll show up here eventually as well. The January issue has my advice on how to examine your web logs to figure out how, when and where users are accessing your website. The column I put to bed just today (I guess technically it’s a department, Dan Chudnov, now he has a column) due out in March is about Open Source software. I’m a little sad to see my favorite editor, Kathy Dempsey, move on to bigger and better things and I’m a little nervous about getting edited again, but so far it’s been great and just another way to get the word out.

9 Comments on Computers in Libraries welcomes me, last added: 1/15/2008
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12. talk: what do do when your change agent is broken

I gave a talk yesterday at the NEASIS&T event in Providence Rhode Island. I was psyched to present with John Blyberg and Jill Stover (also at Designing Better Libraries) who have very different backgrounds but both gave great talks. I pulled the “after lunch” slot which is sort of what happens when I ask to not speak before 11 am but I thought it went really well. ASIS&T get togethers are generally a really good time because they are often filled with accomplished and interesting people. I’m not sure why this is, but it’s definitely something I’ve noticed. The topic for the day was From Guerilla Innovation to Institutional Transformation: Information Professionals as Change Agents which to me sounded a little silly, — I have change agent reflux disease — but everyone made really nifty stuff out of it and we had a good time despite being in a really weird room with iffy wireless.

Buoyed my my recent presentation in Michigan, I decided to write the talk I really wanted to give and talk a bit about how my activist background has informed my current work. Sometimes you have to say that something sucks [my suggestion is to go for “suboptimal”] and write a manifesto to get noticed, but that these are okay tacks to take if you’re really solving the problems and can do it without being a jerk yourself.

Anyhow, I did another Keynote presentation — I’m still in favor of a no-PowerPoint approach generally but I’m learning other methods for other occasions — and you can see my slides and links online here: Sleeper 2.0 - Agitprop problem solving. Thanks to Jill and John for giving such excellent talks and thanks also to ASIST&T for inviting me.

6 Comments on talk: what do do when your change agent is broken, last added: 12/4/2007
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13. Hello Chronicle of Higher Ed readers/listeners

I knew something was up when I got an email from the President of the Vermont Library Association this morning saying “Wow nice podcast!”

I was pretty sure she wasn’t referring to the MetaFilter Podcast — though those are quite nice — so I emailed her back asking wtf as politely as I could. That’s how I learned that the interview I did with the Chronicle of Higher Education from a hotel room in Halifax (setting the alarm so I could be alert at 9:30, do I sound like I just woke up?) was part of the CHE podcast and was excerpted, along with the succinct commentary from many other “young librarians” (oh gosh, I laugh and laugh) including my pal Casey and other names you’ll recognize. I’m not entirely sure how to link to CHE articles for non-subscribers, but you can maybe see the article and the amusing iphone photo here. Apologies, as always, for swearing.

4 Comments on Hello Chronicle of Higher Ed readers/listeners, last added: 10/20/2007
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14. four talks in six days in two countries

If the title sounds familiar, it’s because it is. I’ve been trying to combine more of my public speaking trips which means more weird weeks like this one and that one, but it works out a lot better on my end. After I got back to Massachusetts from Access, I drove over to NELA and gave three talks there. I really enjoy NELA but there were some complications this time around mostly involving iffy wireless (and hotel staff who were just repeating what their outsourced IT told them which the IT-librarians knew was a little fishy-sounding, but I digress) which means I wasn’t doing much blogging and had a period of radio silence here and on Flickr and on Scrabulous, etc.

I got home today and I’ve uploaded the latest talks. One was all new, one was a modified version of an earlier talk and one was a talk I gave earlier, but with twice as much time. All of them went really well but I have a sore throat and will be heading to bed as soon as they’re linked here so that I can be bright and bushytailed for work which starts tomorrow. Thanks to everyone who made my trip easier, more pleasant, and fun.

0 Comments on four talks in six days in two countries as of 1/1/1900
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15. Access 2007 - quick report from the floor

My talk went well. It was scary (keynote!), early (8:30!), and multimedia (slides, video, me doing the blah blah part). I have this problem basically not being able to remember a thing I said after I get off the microphone BUT this time I wrote the talk out first, and this time I think it was even recorded. I’ll keep you posted on that. Here are my slides, notes and some more links. Thanks to everyone who paid close attention, blogged about it, and/or laughed at my jokes, and thanks to the conference planners for inviting me and encouraging me to make the trip.

5 Comments on Access 2007 - quick report from the floor, last added: 10/12/2007
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16. a week in the life, august edition

I have a month pretty free of travel and speaking stuff so I’ve been doing more little library work in August. Here are a few things I’ve done this week both here and online.

  • Stopped by the Tunbridge library in Monday to help a woman who is re-entering the workforce brush up on her Excel chops. I had to tell her that while Excel hasn’t changed much, the amount Excel tries to help the user has. That is, there are all these wizards and auto-widgets that try to make Excel easier but have the end result for novice users of making Excel harder. The main problem my student was having, however, was trying to figure out where her missing Word toolbar went and no matter how many times I said I pretty much couldn’t troubleshoot a personal computer problem remotely (and offered alternatives like a good manual or the help files) she sort of couldn’t stop talking about it. I see this fairly often. I suggested that she buy a USB drive so that I could give her homework assignments that she could take home.
  • I talked to the Tunbridge librarian about a Photoshop problem she was having which was actually a much more complicated problem. She has taken photos of flowers for the library’s flower sale, but the way they show up on the screen and the way they print doesn’t reproduce the colors accurately. I showed her how to do some color adjustment in Photoshop but said that tweaking the printer to get things just right was likely overkill for what she was suggesting. Explained how color calibration works. Sometimes good tech support involves telling people that what they want to do is going to take significantly more time than they have budgeted, and suggesting an alternate plan. This sort of time estimate thing is fairly easy for me and seems to be a big difference between someone who is really comfy with computers and someone who is still in the early stages of getting to know how they work.
  • The lady who lived next door to the library brought her laptop over to see if it had any “network card” in it so that she could use the library’s wifi instead of her dial-up. Answer: no, but I explained to her how she could buy one if she wanted to.
  • Visited the Royalton Library to help the librarian figure out why the computer keeps asking for some sort of HP Setup CD when it starts and pops up a zillion messages, sometimes freezing the computer. Figured out how to turn off the thing that requires it. The staff computer also has some sort of virus file (according to AVG) that throws up random pop-ups but we couldn’t remove it even following Symantec’s instructions. Switching to Firefox at least made the pop-up problem go away and bought us some time.
  • No one came to my Tuesday drop-in time. The network was down anyhow, for unknown reasons. The IT company who has the school contract wasn’t sure what the problem was and could give no firm ETA so I went to donate blood instead of waiting to see if anyone would show up just to tell them that our Internet was down. Even though my drop-in time is just “computer time” 90% of the people who come in use the Internet in some form or another.
  • Wednesday I went with my friend Stan to the Tunbridge World’s Fair office. They are using some sort of Fair Management software that doesn’t play nice with the network. I knew I was in over my head so I brought my pal Stan in for a consult. He mostly hammered the software into shape while I cleaned up the office, organized things, and hung up a few years’ worth of ribbons. One of the library trustees who also works part time for the fair bought us lunch and offered us free tickets when the fair starts next month.
  • I stopped by the Kimball Library in Randolph before drop-in time on Thursday. I’ve been working with the librarian who works on the website, helping make the site more functional for the staff as well as for patrons. I showed her how to get her web log files and run them through Webalizer and we looked at he traffic the site has been getting since we added the online catalog a few months back. I also helped her get a Kid’s Page started in the hopes that it will inspire the (very busy) kid/ya librarian to give us suggestions of what to put there.
  • Thursday I had one student at drop-in time, a teacher from the high school who was trying to make a list of donors for the Crafts Center Restoration project in town. Someone had typed the list up originally and she needed to know how to add a name to the list she has on the disk. She wanted to use her computer at the school but it didn’t have a disk drive. So we muddled through that and I asked if she had any other questions and showed her how to make a mailing list using her ISP’s webmail program and also how to attach a photo to an email message.

Meanwhile this week, I’ve been going back and forth with some folks from VLA about changes we’re planning for the VLA website, bought tickets to Nova Scotia for a few talks I’ll be giving there in September, accepted an invitation to join the Steering Committee of the MaintainIT Project, made plans to do some work with Casey and the Scriblio project, firmed up plans for a talk in Rhode Island, passed on a talk in Delaware that conflicted with a talk I’m giving in Kansas, and started making plans for my next week of library visits and my next month of travel/talks. I have a friend who is another local librarian who is working possibly switching her library to an open source OPAC and we’ve been scheming about that. I got my inbox down to single digits by replying to almost everyone who had written me after the NYT/WSJ articles. If I haven’t replied to you yet, I swear I will this week.

That’s the report for now. Today is a day for guests and swimming in the pool and maybe some grilling in the backyard if the weather holds.

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3 Comments on a week in the life, august edition, last added: 8/13/2007
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17. Me at work, seniors learning computers

Me at Work

Michael blogged about this last week I figured I’d add some more information. These are two students of mine that I visit irregularly at the Tunbridge Public Library. They’ve got pretty good computers and sharp minds but don’t know the first thing about how to navigate a file system or compose a message to save for later. We sit down and talk about how to do the things they want to do. The last time I was there, I made a little video and you can see it on YouTube.

I feel like I can just say “blah blah insert digital divide lecture here” but really, the library is doing an invaluable service here, and the job I have isn’t even paid for by the library. I’m an employee of a local technical high school that happens to take its outreach mandate very seriously and sends me to these places that happen to be libraries. If I had any tips for people wanting to do this same sort of thing, here they are.

  1. Encourage people to get laptops. I’m not a real Dell fanatic, personally, but because of them laptops aren’t as fiendishly expensive as they used to be. I really liked that my students were both using Macs because a) it’s the same kind of computer that I have and b) I find them much easier to use for someone who has never used a computer before. No need to start a flame war, but I’ve been doing this for several years and I’ve observed that my Mac students are happier with their computers. You can save people serious money if they have a laptop and they can use the library’s internet service occasionally and not have to pay to get broadband at home.
  2. Invest in wifi. If students have their own computers then you can teach them about the internet using their own computers. No matter how awesome our public access computers are, they’re not identical to the computers our patrons have at home, they’re just not. Students can learn things on the computers and then take them home and practice the exact same things.
  3. Solve problems. I used to teach a basic email class at the public library I worked at. It went great. However I would find that time and time again people would come to the class and sit through it because they had one loosely email-related question to ask. They didn’t even need an email class but there was no other way to get five minutes of dedicated staff time to ask a computer question. Consider being available in a way so that people who want a class get a class and people who just have questions can ask them. Also stress that they should come in with a problem to be solved, not just “I want to learn about computers” People who just want to learn about computers should probably go to a class.
  4. Larger groups help everyone learn. My two students got along great and it was excellent to have them learn from and teach each other as well as learn from me. Having multiple students (not a ton, maybe just two or three) encourages people to see tech support time as a limited resource, lets people see other people’s computers and their problems in a larger context, and makes computer time more sociable and less like school. Also I think people are less likely to let their technostress get the best of them if they are not in a private session with you.
  5. Keep it regular and keep it brief. Have set times when you offer tech support help. This keeps people queueing their questions to bring to you, can free up other less-savvy staff to refer people to you appropriately and the time limit means people will ask pressing questions first and prioritize their own concerns.
  6. Share with staff, create a FAQ. If I solve a problem that I see frequently (for example: how do I print just part of a web page) I’ll often share the solution with the staff so that they can know how to help people who come in with the same problem.
  7. Know when to say when. Unfortunately, the biggest problem in my area is that people need help at home, figuring out their printer, or their network or their desktop machine. I decided early on that going to people’s houses would not be part of my job. There has been a rare case where a patron got DSL and wasn’t sure how to do the self-install and I’ve traded help for a free dinner or something. Usually I’ll refer people to the professionals when they need help either buying equipment, installing something at home, or fixing a complicated problem with some legacy frankenstein PC. It’s too easy to own all of people’s future problems if you get too involved with some of these situations and I’ve sometimes had to tell people that I won’t be able to keep working with them unless they get a more stable computer or start practicing better computer hygeine.

Those are just some top-of-the-head ideas. My library background doesn’t make me special in this regard. Anyone who is okay dealing with people and knows technical stuff well could be part of an informal tech support program at your library.

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8 Comments on Me at work, seniors learning computers, last added: 7/17/2007
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18. Hello New York Times/Sun readers and other “hip shushers”

The fashion section of the New York Times has an article titled A Hipper Crowd of Shushers which, despite the title is less annoying than the usual “librarians, they’re not as lame as you think!” articles that we see about the profession. I’m quoted in it, there’s a great picture of Peter Welsch DJing, a quote from Sarah Mercure and a bunch of other fun pictures and quips. The New York Sun has its own article on a very similar topic.

Jessamyn West, 38, an editor of “Revolting Librarians Redux: Radical Librarians Speak Out” a book that promotes social responsibility in librarianship, and the librarian behind the Web site librarian.net (its tagline is “putting the rarin’ back in librarian since 1999″) agreed that many new librarians are attracted to what they call the “Library 2.0″ phenomenon. “It’s become a techie profession,” she said. In a typical day, Ms. West might send instant and e-mail messages to patrons, many of who do their research online rather than in the library. She might also check Twitter, MySpace and other social networking sites, post to her various blogs and keep current through MetaFilter and RSS feeds. Some librarians also create Wikis or podcasts.

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11 Comments on Hello New York Times/Sun readers and other “hip shushers”, last added: 7/9/2007
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19. Socially Portable, my contribution to the BIGWIG showcase

I decided to do something for the BIGWIG Social Software showcase even though I wasn’t going to be at ALA. I think I missed out on most of the awesome parts of this excellent idea/event, but I was still happy to put a little something together. Then I went to NYC for a long weekend, and ALA happend in DC and I sort of forgot about it until now.

I have to say, a wiki with the exhortation “Please note that all contributions to Social Software Showcase may be edited, altered, or removed by other contributors. If you don’t want your writing to be edited mercilessly, then don’t submit it here.” (as all mediawiki wikis have) seems like an odd place to put presentations that you’d sort of hope wouldn’t be mercilessly edited, but that’s a small gripe in an otherwise enjoyable exercise. My presentation is called Socially Portable and is a short and hopefully amusing look at portable applications (for Mac and Windows) for people interested in having identities that are not just flexible but actually mobile. I hope you enjoy it. Thanks very much to Michelle, Jason and Karen for putting this together.

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2 Comments on Socially Portable, my contribution to the BIGWIG showcase, last added: 6/30/2007
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20. be social - explaining social networks to librarians and parents

I did a short tour of some New Hampshire libraries over the past few days. I did a little talk called MyWhat? Decoding social technologies.. It’s only about five slides but most of it was doing a tour of some of the more popular social networks [Facebook, MySpace, Flickr] and showing how they worked, how kids were using them and what parents and librarians should know.

Remember that a lot of the digital divide that we deal with now isn’t that people don’t have computers per se, it’s that they’re not in networks and groups of people that understand them and can answer complex questions about them. The library is often an integral link in this equation. A lot of my time at these talks is spent answering questions about how these social tools work, how I use them, how librarians might use them, and how kids and teens can use them safely and effectively. A lot of the print materials I’ve come across err on the side of caution which is not a bad idea but often there’s no “Hey you really SHOULD try this” couterpoint. I hope I was able to offer that somewhat.

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6 Comments on be social - explaining social networks to librarians and parents, last added: 6/16/2007
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21. ubunutu follow-up, explanations and links

Wow, so that was a crazy 36 hours or so. I posted that video, went to bed and woke up to find I was a minor media sensation. The video has been seen almost 14,000 times. Cory Doctorow called me an “Internet folk-hero” (which cracks me up). I wrote a bit more about that on my personal website. When people ask about social software and what it’s good for, I can now safely say that it’s good for having someone ship you a few boxes of your favorite open source OS on CD (you can get some too!), a few random marriage proposals from guys with hotmail addresses, and leveraging whatever your position is so that more people can know about it. More knowledge is good. The biggest piece of overall feedback I got was that my little video made installing an operating system look “fun” and when was the last time you had fun installing an operating system?

I do need to come clean and say that I haven’t even gone back to the library to see how the desktops are working out yet. I’m there for 90 min or so every week or every other week. I still haven’t tackled stickier issues like Internet and printer drivers. I have to change the root password now that everyone has seen it. I have installed Ubuntu a grand total of four times, once with an awful lot of help. Both my PC and my Mac laptops run Ubuntu but while it’s my OS of choice on the PC, I like the Mac OS better on the MacBook and I apologize for not being a True Believer. Here are some good Ubuntu links that people sent me either over email or in the comments. If you’re Ubuntu-curious, they will help you.

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11 Comments on ubunutu follow-up, explanations and links, last added: 6/3/2007
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22. do you ubuntu?

Check me out, I made a little video with me in it and I’m putting it here.


I installed Ubuntu on two of the donated PCs at my library yesterday. It took less than an hour. In fact, if I hadn’t been making the little movie at the same time [with my laptop and my little Canon digital Elph; I don’t have a video camera] it would have taken me even less time. Ubuntu comes bundled with a lot of the popular Open Source software titles like OpenOffice, Gimp and Firefox. The Calef Library has two Windows PCs already so if people need specific software that doesn’t run on Ubuntu, they can use those. I’d like to get them a Mac as well and then they can be the only library (to my knowledge) that is triple platform in the entire state of Vermont.

Note: I have not connected these machines to the Internet or the printer yet, so I’m sure there may be pitfalls waiting for me along the way, but I think that would be true no matter what platform I was using. Ubuntu is free. My install process went like this: download and burn the Ubuntu disk image to a CD. Turn on the computer with the Ubuntu CD in the CD drive. The computer boots Ubuntu from the CD. You have the option to run it this way or install it to the hard drive. You have the option to install it on a partition (and keep Windows also) or just erase the drive and install Ubuntu as the only operating system. You restart the machine and it runs Ubuntu and it Just Works. For the Ubuntu curious (I just like saying ubuntu over and over ubuntu ubuntu ubuntu…) you might enjoy this website How to install ANYTHING in Ubuntu. If you’re just Linux curious, you might enjoy this article on how Howard County migrated more than 200 PCs to Linux, and this was in 2004. Hope you like the little movie. Please drop a note in the comments if you’re using Ubuntu at your library.

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141 Comments on do you ubuntu?, last added: 6/29/2007
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23. My MLA Presentation

I just got done giving a Tiny Tech Talk about good tech tools for small and rural libraries at the Massachusetts Library Association conference. In a country where “small” is often defined as libraries with 50,000 people or fewer, there is a real need for services that work for really tiny libraries serving populations of a few thousand or less. This talk is a variant of my Tech Tips talks but with a lot of the actual words being about specific things that work where there isn’t much access or tech know-how, much less cash. It went well. I enjoy library conferences.

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2 Comments on My MLA Presentation, last added: 5/12/2007
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24. LoC Blog

Two neat things. Library of Congress has a blog. Librarian.net blog is on its (currently two items long) blogroll. Woo, we love LoC! Now please consider replacing the subject heading Hermphroditism with Intersexuality. Thanks.

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2 Comments on LoC Blog, last added: 4/30/2007
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25. me interviewed for the library school newsletter I used to edit in 1993

When I went to the Graduate School of Library and Information Science at the University of Washington, there was a newsletter called the Sojourner. I was the editor my first year. It was a print newsletter. Now the newsletter is online and they interviewed me talking about how the library school (now the iSchool) has changed, what I’ve been up to and what needs fixing in libraries nowadays.

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0 Comments on me interviewed for the library school newsletter I used to edit in 1993 as of 4/23/2007 10:26:00 PM
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