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I interviewed Jaron Lanier for Library Journal between Holidaytime and New Years. An excerpt of the interview is now in print and also available on Library Journal’s website: Jaron Lanier on the limits of Web 2.0, intellectual property, and libraries as a place of refuge. You can also read the unabridged interview with Jaron Lanier on my site.

To me there’s clearly something missing in the formula that we’re developing for civilization. There’s something missing and I think that the library will naturally come to fill that gap. And making the library into some sort of alternate facebook access point is exactly the wrong way to achieve that.

People at drop-in time who are just learning to use email have been asking me if I know what “the cloud” is lately. I assume the NY Times wrote something about it. I know it well enough to explain it to someone who also doesn’t know what Bcc is, but I wasn’t sure I understood it enough to be talking to other librarians about it. Here is a good First Monday article that spells out a lot of it: Where is the cloud? Geography, economics, environment, and jurisdiction in cloud computing. Some more discussion about how this affects libraries from the latest Library 2.0 Gang podcast. [thanks justin!]

I had been holding off on linking to the Web Tech Guy and Angry Staff Person video/blog post because I have mixed feelings about the idea generally even though I know it was a big hit when they showed it off at the conference. Then it hit MetaFilter and I found the discussion there helped me not only flesh out my own feelings about it but gave me a look into how other professionals from different perspectives saw it. Most notably, I was interested in this comment by Larry Cebula who works for Washington State and runs an award-winning northwest history blog.

I work for the Washington State Digital Archives. We have something like 80 million documents, mostly from Washington State counties, online and add millions more per month. After years of resistance the counties are really hopping aboard and have become great fans of our service.

But still we get these complaints and worries. It is even worse with archives than museums because so many county and local archives count on revenues for access to fund their offices. We are about to put up thousands of cases from county courts, some dating back to the late 1800s. But the county insists that we display only the top half of the first page of each record–and charge 25 cents a page for users to even view the records beyond that first half page! It is anti-democratic and eliminates many of the potential advantages of digital history, but there you have it.

Slightly related librarian topic over at AskMetaFilter, a question about questions: What questions do library users most often ask?

Kansas is too far from my family, and from the ocean. That said, I love my travels to Kansas and while I try not to pick favorites I think they are doing some great things with libraries and technology statewide. I just got back from a flyby visit to Lawrence where I gave the keynote presentation at a NEKLS’ Reaching for Excellence Training Program. Much love to the NEKLS people, they let me give a keynote in the afternoon. I also got to eat a ton of BBQ with Josh Neff and family which was another trip high point.

The notes for my talk are here. They are available in Keynote slides, PowerPoint slides, and printable pdf format. I made a custom theme for Keynote so the slides might look weird, the pdf might be easier to read. As with the last talk, I have also included hyperlinks to most of the websites that I discussed, and credit links to all the photos that I used. My talk was beamed to two other sites using an HDTV setup and while it was a little tough getting all the bugs worked out, we persevered and I think it went really well. Big thanks to Shannon from the state library for inviting/hosting me and Heather for doing all the awesome tech work.

You may have noticed that I’ve been travelling at a breakneck pace this year. Since my drop-in time and teaching were curtailed thanks to budget cuts, I’ve been spending more of my free time on the road. I enjoy travelling a great deal and think that getting the word out about sensible new technologies is really a good use of my time and efforts. It’s always a balance between staying put and working within your community and travelling to tell other communities about what works in your own community. I’ll be back in Kansas in a few weeks.

If you’re interested in the idea of using web 2.0 types of features in a library catalog but don’t want those features sold to you in clunky forms by your existing ILS vendors, The Social OPAC may be for you, and now has its own website and developer community. Go look! Here’s a little bit of backstory explaining what the tool is and how they’re using it at the Darien Library.

A good article to add to any bibliography about Web 2.0 [and by extention, Library 2.0]. Key differences between Web 1.0 and Web 2.0 on Frist Monday.

Web 2.0 is a buzzword introduced in 2003–04 which is commonly used to encompass various novel phenomena on the World Wide Web. Although largely a marketing term, some of the key attributes associated with Web 2.0 include the growth of social networks, bi–directional communication, various ‘glue’ technologies, and significant diversity in content types. We are not aware of a technical comparison between Web 1.0 and 2.0. While most of Web 2.0 runs on the same substrate as 1.0, there are some key differences. We capture those differences and their implications for technical work in this paper. Our goal is to identify the primary differences leading to the properties of interest in 2.0 to be characterized. We identify novel challenges due to the different structures of Web 2.0 sites, richer methods of user interaction, new technologies, and fundamentally different philosophy. Although a significant amount of past work can be reapplied, some critical thinking is needed for the networking community to analyze the challenges of this new and rapidly evolving environment.

I managed to do two talks in two days from the same set of slides that were, in many ways, totally different.

I talked about Library 2.0 stuff to McGill SLIS students on Thursday and then to professional librarians (mostly) today. Good talks, interesting people, all followed up with some delicious food and grand socializing in Montreal, one of my favorite places. If anyone would like to see my list of links and handout, you can see them on this page: Library 2.0 - links & resources. The pdf is sort of large, but the list of links goes to almost all the websites I talked about, and the handout is the standard “places to find me online” if you want to explore a little but don’t know many people using the tools yet.

Thanks to everyone who came out and listened and responded and limboed and chatted with me.

I’ve been getting pretty bad at doing advance notice for some of the public speaking that I’ve been doing and have a resolution of sorts to get better about it. So, this is a few days advance notice that I’ll be in Montreal at the end of the week — have I mentioned lately how much I LOVE Canada lately? I am so lucky it’s close by — to do two things.

1. Chitchat with McGill students on the evening of the 14th. Yes, I have a date with the McGill School of Information Studies (quick, Google still shows the L word in the school’s name) on Valentine’s Day and think it will be great. McGill is home to The Marginal Librarian which I linked in librarian.net when most of this current group of students would just have been entering high school. How hot is it that their URL still works? Answer: very hot.
2. The next day I’ll be giving a talk at a “Workshop for Information Professionals” called Web 2.you. There are a bunch of nifty people speaking on topics ranging from the predicted death of Boolean to libraries in Second Life. I’m speaking late in the day about the Library 2.0 idea and social software and their place in libraries generally. If you’re in the Montreal area, it’s a cheap and fun day of talks you might want to check out.

The Library of Congress is on Flickr! I am charmed by their profile. “Yes. We really are THE Library of Congress.”

One of the things I tell people in my 2.0 talks is that the digital divide is becoming about much more than people who have computers/email/web sites and people who don’t. The difference, to me, is people who have folded the web into their day to day lives and those who haven’t. This matters for a few reasons. As I have said before, I think it’s anyone’s personal choice whether they want to use a computer recreationally or not. However as more and more of our government’s services are available either primarily or most easily online, being able to at least navigate the online world becomes important, if not mission critical.

I’ve often thought that I should do a program on “The life of a 2.0-pian” (pretty sure I’ve seen that before) where I outline the many ways in which being able to use the web as another resource makes my life simpler, easier and saves me money. Here is the example that came to mind this week. As some background, when I worked at a public library of medium size, when we needed supplies we had two main choices, possibly three. 1) buy the supply from the Big Catalog 2) send the systems librarian out to Staples to buy the item 3) get the supply ourselves on the way to work (on our own time) and get reimbursed. While I am not one of those “My tax dollars at work!” people, I have to note that this process was rarely cost- or time-efficient for anyone involved except, sometimes, the accountant.

In any case, I was printing out holiday cards this week — I have a group of online friends who swap cards every year, I do not normally do a holiday card thing — and ran out of printer ink. As you know, printer ink is one of those notoriously overpriced items and if it’s something you buy often it’s best to have an angle. The ink I need at Staples is $20. At my local office supply store it is $27. My angle is a price comparison site called dealink.com which lets me search competing ink prices. They told me I could get it for $18.50 shipped, HP brand ink, no knock-offs. That was pretty good. Then I headed over to my favorite coupon site, RetailMeNot to see if they had any online coupons for DataBazaar which had the lowest ink prices. They did. I hope you are noticing that I can link to all these things. I can’t link to the ink page at Staples.com. So, I got an extra $5 off if I bought three (I needed a few anyhow) making my total $48.85, delivered to my door, for three ink cartridges for my photo printer.

So, the reason this matters and why I’m putting this on a libraran-oriented blog is that first, we tend to not buy things this way where I am, in libraries or elsewhere. Getting to Staples from my house takes at least 90 minutes round trip and $5 worth of gasoline and yet we still sometimes act like buying things online is somehow risky or uncharted territory. What’s risky for me is getting on the highway this time of year, to say nothing about the time I’d have to take off from work when there’s work do be done. Second, this is the type of efficency that 2.0 stuff gets us. A computer can compare prices. A computer can stockpile and share coupons. A computer can show me a photo of an item so I can see if it’s the one I want. Letting the computer do these parts of the shopping-for-supplies experience that is one of the less fun parts of librarianship leaves our bodies and big old brains free for doing what a computer can’t do like helping someone navigate their first email account, or doing a storytime puppet show, or having a book group discussion or forgiving someone’s library fines because it’s the holidays or making a book display about the Solstice.

Working on the web isn’t just about collecting real and/or imaginary friends and new interactive ways of sharing photos of your cat, it’s also about saving real time and real money so that you can do real things in your offline world. That’s my twopointopia report, over and out.

I really like how the NELA conference did some social stuff this time around. To a conference goer I think it was pretty unobtrusive, there was a blog, a Flickr pool and a few presenters had online handouts or bookmark lists. They’ve also made a one-stop page on the NE Lib website which takes the program and adds links to the presentations where available. So if you remember that you went to a talk Monday morning but weren’t sure of the track or presenter, you can find it here. This took David a bit more time — to collect and collate and upload the presentations — but to the end user it’s transparent and elegant. Nice job NELA Conference team!

Not super fleshed out, but how cool is it that one of our venerable library institutions has a blog outlining some of the new things they’re trying and evaluating what they’ve already been doing? Please subscribe, right now please, to labs.nypl.org. [thanks pk!]

If the title sounds familiar, it’s because it is. I’ve been trying to combine more of my public speaking trips which means more weird weeks like this one and that one, but it works out a lot better on my end. After I got back to Massachusetts from Access, I drove over to NELA and gave three talks there. I really enjoy NELA but there were some complications this time around mostly involving iffy wireless (and hotel staff who were just repeating what their outsourced IT told them which the IT-librarians knew was a little fishy-sounding, but I digress) which means I wasn’t doing much blogging and had a period of radio silence here and on Flickr and on Scrabulous, etc.

I got home today and I’ve uploaded the latest talks. One was all new, one was a modified version of an earlier talk and one was a talk I gave earlier, but with twice as much time. All of them went really well but I have a sore throat and will be heading to bed as soon as they’re linked here so that I can be bright and bushytailed for work which starts tomorrow. Thanks to everyone who made my trip easier, more pleasant, and fun.

• Social Software & Intellectual Freedom
• Pimp My Firefox
• Web 2.0 Library 2.0 Librarian 2.0 - updated!

My talk went well. It was scary (keynote!), early (8:30!), and multimedia (slides, video, me doing the blah blah part). I have this problem basically not being able to remember a thing I said after I get off the microphone BUT this time I wrote the talk out first, and this time I think it was even recorded. I’ll keep you posted on that. Here are my slides, notes and some more links. Thanks to everyone who paid close attention, blogged about it, and/or laughed at my jokes, and thanks to the conference planners for inviting me and encouraging me to make the trip.

So. I just got back from a weeklong trip that took me to Somerville, Nova Scotia and environs, and the Manchester/Hooksett New Hampshire area. You can see some photos. This is what I did there.

• I went to a brown bag lunch with the Dalhousie students which I mentioned a few days ago. It was really a good time. It was the first brown bag lunch session of the year and there was a big group of first and second year students there, as well as a few faculty members. People had done their homework and had really interesting questions to ask me from many different facets of what I do. We had a nice talk.
• I helped Ryan Deschamps kick off the Learning 2.0 program he is doing at Halifax Public Libraries. I gave a talk on Learning 2.0 called Smart Tiny Tech and hung around for some of the other activities. The Learning 2.0 program is such a fun and non-threatening way to get people really digging under the hood learning some technology topics, I love seeing it being rolled out.
• I gave a talk at NSLA about Library 2.0 topics, a little more “big picture” and a little less specific. I like doing this talk because I can always take the general outline and add local 2.0 examples so it doesn’t look like all 2.0 development is at Ann Arbor District Library and a few other techie-seeming places. My favorite new find was the Natural Resources Library of Canada (Ottowa) and their del.icio.us links.
• Sunday I came home to the states, but not quite back to Vermont. Today I went to the NHLA Everything You Always Wanted to Know About 2.0 workshop where I presented with Andrea and Lichen. I gave a talk about Flickr and del.icio.us and one about Open Source Software which was a modification of Eric Goldhagen’s open source talk that I linked to here (direct link to his ppt). Then we stuck around for the gadget session and the geek session where we actually got a significant amount of hands-on time with the things we had been talking about. This was a really great and often-overlooked thing to be able to do.

Now I’m home and I’m uploading pictures and digging through backed up email and getting ready to start my work week tomorrow after some serious time off. Thanks to everyone who made the trip not just possible but enjoyable. update: Lichen has links to her talks and notes from the day up as well.

Karen Coombs explains why web services isn’t just about a better website and also explains what some of the sacred cows are that keep library websites from being better.

[M]eeting your users where they are isn’t about making them come to the library website. In considering our long term virtual presence plans, the library website is a given. People who come to the site know we exist and want to use our services. To truly be successful we have to get our content into the path of the people who wouldn’t walk through our door (physical or virtual).

I like Karen’s talks about her work website specifically because she’s part of a larger team that all needs to work together to roll out new services to their faculty, student and staff population. I feel lucky because I often have carte blanche in the tiny sites for tiny libraries that I design. I also have very little reach with those sites. That’s okay for what I’m trying to do, but if I had to bring together multiple different stakeholders and make them happy with a website — including those designing, for example, for 800 x 600 resolution screens — I’m sure I’d find it very challenging indeed.

I’m en route to Nova Scotia today, speaking at NSLA and at a Learning 2.0 program with Ryan Deschamps, but when I get back I hope to show off my own collaborative project, turning the Vermont Library Association site into a bloggish group-maintained site from a static single-admin site. It’s gotten so that I have enough WordPress admin login pages to keep track of that I’ve shunted them into their own folder on my bookmarks toolbar. Exciting times!

Kathryn Greenhill has a great sensible post on why learning emerging techologies is part of every librarian’s job. Kathryn worked with other Australian librarians on Library2.0 on the loose, an unofficial unconference for Western Australian library folks (and a few from other places). Kathryn is one of the many international librarians that I feel comfortable calling a colleague because even though we’ve only met in person once, I see her “around” many of the online places that I frequent and keep up with her via blog, twitter, flickr etc. I know this is sort of old news online, but I found it again via Manage This which is quickly becoming one of my favorite library blogs.

Rochelle links to a survey done by the Wisconsin Public Library Consortium (pdf) which looks at how library users and non-users look at library services across the state of Wisconsin. It also compares results this year with results from the same survey four years ago, so looking at the trends is also revealing. The report is about twenty pages long and worth a pretty good scan. I have a few comments on the survey and the results.

First off, I am the typical “most likely to use the library” user according to this survey. Late 30s, female, comfy with computers and a regular internet user. And, guess what, I use the library all the time! Secondly, the survey puts people into user and non-user groups based on how they answer the question “Which of the following terms best describes how regularly you personally use your public library?” If you answer rarely or never, you’re a non-user. If you answer very or somewhat regularly, you’re a user. I assume there is a decent reason to do this, but I’d think even if you went to a library a few times a year, I’d consider that a rare user but also not a non-user.

One of the most interesting parts of the survey results is on page 16 entitled “New Initiatives” where they ask about how interested patrons are about using some new technology initiatives. To me they are asking all the wrong questions (mostly about content, less about context). They ask a lot of questions about downloadable content, which makes sense since the library probably has to shell out money for these things and wants to figure out if they’re worth it. However, they also ask about 24/7 librarian access and IMing a librarian and also find that people tend towards the “slightly disinterested” side. In fact the only new technology initiative that got anything that fell towards the positive side was wireless internet access. I wish they’d asked more questions about computers generally. Do people want more classes? Do they want more Macs? Do they want more public access PCs?

The next fascinating page follows: what would make you use the library more. The two runaway favorite answers are “If it were open more hours” and “If it had more CDs/DVDs/videos that I wanted” This will definitely be helpful for libraries who are facing funding drives since they can direct appeals appropriately, but I’m curious how the hours question breaks down. Do people want late night hours (as I do), or morning hours, or consistent hours, or weekend hours, what? Similarly, the difference between people wanting more classical music CDs (or any music CDs if your library doesn’t have a music collection) is worlds away from wanting popular movie DVDs.

Lastly, I’d like to point to the Internet question which was sort of glossed over. Of all the people surveyed 26% had no Internet at home and 23% only had dial-up. That’s nearly half the respondents having a level of connectivity at home where a downloadable audiobook is worth basically nothing to them, and likely a group that doesn’t spend a lot of time online. I’m not saying that we shouldn’t still stress technology initiatives, but that’s a pretty sobering takeaway when you’re trying to provide more and more services online.

The summary from the group that did the survey has an odd, to me, conclusion.

So, this information presents a juncture: On one hand, if you interpret the results literally you could make a decision to reject technology and focus on building a collection around personal enjoyment for Wisconsin residents. On the other hand, these same results may suggest that initiatives and library services need to be marketed in such a way that resonates with current conceptions of a public library. To this end, I would suggest an exploration of branding Wisconsin library services to more effectively market services. But, regardless of the direction taken from the juncture, a heightened focus on Wisconsin public library customers and customer service is essential in order to expand and maintain your current brand loyalty.

Do they realy think that the solution to getting more people to perceive value from the libraries technology initiatives is to just find a more effective way to market them? Aren’t there questions they could have asked about the services that would have helped nail this down more effectively such as “Are you aare that the library offers downloadable audio books?” “Do you use this service, why or why not?”

As I’ve said before, I think that before we can fully immerse ourselves in a 2.0 initiative as librarians, we have to make sure we’re counting the right things. If you only collect internal statistics on reference interactions that happen in-person or on the phone, it’s no wonder that IM reference seems like a “flavor of the month” thing for the library to do. And, after the fact, if you can’t show that people are really using the new techie things that you do provide it’s harder to stress that those things that should be part of what your library is and does. Many of these things are countable — website stats, flickr photostream views, IM interactions — the question is: are we counting them?

The fashion section of the New York Times has an article titled A Hipper Crowd of Shushers which, despite the title is less annoying than the usual “librarians, they’re not as lame as you think!” articles that we see about the profession. I’m quoted in it, there’s a great picture of Peter Welsch DJing, a quote from Sarah Mercure and a bunch of other fun pictures and quips. The New York Sun has its own article on a very similar topic.

Jessamyn West, 38, an editor of “Revolting Librarians Redux: Radical Librarians Speak Out” a book that promotes social responsibility in librarianship, and the librarian behind the Web site librarian.net (its tagline is “putting the rarin’ back in librarian since 1999″) agreed that many new librarians are attracted to what they call the “Library 2.0″ phenomenon. “It’s become a techie profession,” she said. In a typical day, Ms. West might send instant and e-mail messages to patrons, many of who do their research online rather than in the library. She might also check Twitter, MySpace and other social networking sites, post to her various blogs and keep current through MetaFilter and RSS feeds. Some librarians also create Wikis or podcasts.

I’ll be giving a short talk on 2.0 topics at the University of Michigan’s MLibrary 2.0 kickoff event tomorrow. Admission is free but the registration process is onerous. If you’re in the area, please persevere and come hear me and Peter “ambient findability” Morville and Kristen “NCSU digtal library” Antelman talk about techie library topics. Update: please read the comments for more information about this event, looks like it may be full up, or close to it.

So last week I helped one of the small libraries I worked with get their in-house library catalog actually online, like on the web. They use Follett and had to pay some ungodly amount of money for the “web connector” software to make this happen. The process involves installing a fairly non-standard web server onto whatever your server is and then using it as the interface to your existing Follett install. The manual says you need to have a static IP address to make this work and the cable company they use for Internet won’t give them one. So, we had to do a little haxie magic using DynDNS, a special port redirect in the router, and a little app that lives on the server and broadcasts its current IP address to the DNS server. I had an idea that this would work but wasn’t totally sure, so we tried it. Other than that, my basic approach was “I am not a good cook but I can follow a decent recipe” which is what we did for the install.

When I say “we”, I mean me and my friend Stan who is a local IT guy who comes with me on some of these more complicated projects for the cost of lunch and does all the typing while I answer questions and explain what’s going on. The software install took all of fifteen minutes but the Q and A session took nearly an hour. As it stands they’re probably still going to use the local version of the OPAC in-house just in case the Internet goes down. I’m not sure I understand this reasoning and told them so. I’m as cautious as the next person as far as having a Plan B for most catastrophic situations, but I worry that if you only roll out the most bulletproof solutions, you wind up never trying new things and you live in fear that you haven’t tested everything rigorously enough. This sort of fear, uncertainty and doubt means going with large-scale tried and true solutions and is a definite impediment to getting libraries to work with open source. Additionally, with the perpetual betaness of a lot of 2.0 tools, anyone can muster up a reason to say no to them. I’m still always looking for the angle that will make people say “yes.”

I have a talk today at the Library Association of Rockland County meeting today in Suffern New York. I gave a variant of the 2.0 talk I have been giving lately. This one is called Web 2.0, Library 2.0, Librarian 2.0. Good news about what you are already doing. The funny thing is, while it looks similar to my other talks, every talk on this same topic winds up being totally different. Same loose outline, almost all new words.

When I gave a version of this talk in Kansas, it was much lower tech, a lot more focused on rural and local issues. When I talked to the people in New York I talked more about cell phones and the ideas that libraries have already been doing a lot of 2.0-ish stuff and not even knowing it. Also since I knew Steven Cohen was speaking in the afternoon about specific technologies, I did a lot less show and tell and a lot more big picture talking. I showed off more stuff, and especially more local stuff, when I was speaking in Kansas.

Librarian.net is eight years old today!

You can take a peek at what it looked like when I first started it up, April 20, 1999. Back then we didn’t have CMSes and I had to upload the webpages uphill both ways in the snow to bring you all these excellent links. I didn’t have comments (though to be fair, I was slow on that bandwagon even once I moved to Movable Type). I based my design on Jesse James Garrett’s Infosift which predated lib.net by almost a year. I met Jesse mainly because I asked for design help [and to ask if he minded if I copied him] and my friendship with him and a big group of early bloggers paved the way to my work with MetaFilter and a lot of my interest in 2.0 technologies. Today I’m in Dodge City, Kansas preparing to give a talk about the big 2.0 thing and I’ll see if I can wrap all that in together and make it make sense to folks who don’t have a bunch of stuff on Twitter and who may wonder “Why MySpace?”

I saw it at Wired and the Chronicle of Higher Education. I read about it on Everything is Miscellaneous. They’re talking about 23 Learning 2.0 Things, a little blog post with a big impact.

The idea is simple and easily explained: “23 Things (or small exercises) that you can do on the web to explore and expand your knowledge of the Internet and Web 2.0.” Helene Blowers is a librarian, or rather the Public Services Technology Director for the Public Library of Charlotte & Mecklenburg County. The project as outlined is a two month project, so you have about eight weeks to learn about two things a week. Best of all, it’s all available on the web, via an easy to read and understand hyperlinked blog, so you can try it out at your organization. Christine MacKensie, the director of the Yarra Plenty Regional Library in Melbourne, Australia (who did a four month version of the program) makes a great point in the Wired Article “The last thing we want is for people to come into our libraries and ask about Flickr or Second Life and be met with a blank look…. And they certainly won’t now.”

I saw it at Wired and the Chronicle of Higher Education. I read about it on Everything is Miscellaneous. They’re talking about 23 Learning 2.0 Things, a little blog post with a big impact.

The idea is simple and easily explained: “23 Things (or small exercises) that you can do on the web to explore and expand your knowledge of the Internet and Web 2.0.” Helene Blowers is a librarian, or rather the Public Services Technology Director for the Public Library of Charlotte & Mecklenburg County. The project as outlined is a two month project, so you have about eight weeks to learn about two things a week. Best of all, it’s all available on the web, via an easy to read and understand hyperlinked blog, so you can try it out at your organization. Christine MacKensie, the director of the Yarra Plenty Regional Library in Melbourne, Australia (who did a four month version of the program) makes a great point in the Wired Article “The last thing we want is for people to come into our libraries and ask about Flickr or Second Life and be met with a blank look…. And they certainly won’t now.”